Stone Ward & Baptist Health

October 10, 2024

Baptist Health, Arkansas’ largest healthcare system, is celebrated for its OBGYN services and aims to be the top choice for comprehensive women’s healthcare. To achieve this, Baptist Health partnered with Stone Ward to create a campaign positioning themselves as the key partner in women’s health, from self-care and family planning to end-of-life care for aging parents. Research revealed women as a family’s primary healthcare decision-makers and in Arkansas, these women value family, faith, quiet social settings, and have significant health-related anxieties. This research shaped our strategy to emotionally connect with women by highlighting the resilient ribbon binding them through motherhood, aging, challenges, joys, and vulnerability, ensuring they knew Baptist Health would be their trusted partner at every life stage. Our goal? To increase female appointment requests by 10% and service-line web traffic by 15% over seven months compared to the same period in 2022. The campaign showcased Baptist’s diverse services and emphasized racial, cultural, and body type diversity. It prioritized video content, email and social media and promoted female healthcare experts to build trust and provide insights. Executed across media channels, including a regional Super Bowl placement, the campaign generated over 75 million impressions, 43,877 clicks, and 14,391 engagements. It achieved a 7.5% increase in social media followers and a 38.0% boost in engagements. Ultimately, key service-line web traffic increased by 14%, and female office appointment requests increased by 24.3% (8.3% bariatrics; 2.4% primary care; 0.2% oncology; and 13.4% cardiovascular health).

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